Common Problems
1. I am having trouble connecting with an ‘02 Audi A4.
This vehicle does pose connection issues with most aftermarket tools. Please continue to retry the connection.
2. I am having trouble getting good data rates on a specific controller.
Audi/VW consolidated sensors into groups. Some sensor groups can update at slower rates then others. Typically, this is text-based sensors on non-critical models like Telephone or Climate control. To resolve this select only those sensors that are important to you until you reach a saturation point for the data throughput.
3. My connection times seem slow.
Pre-CAN cars are slow. Even with the factory scan tool, connections take several minutes. Data rates are between 4hz and 6hz in most cases. The AutoEnginuity ScanTool product will actually be faster than the factory tool in almost all cases because we don’t need to interrogate the controller for version information.
4. How do I reset the service interval light on my Audi/VW vehicle?
To reset the service interval for an Audi/VW, go to the Test OnBoard System tab and select the SRI Reset function. Please follow the steps in the software along-side your vehicle’s service information.
5. I am having trouble connecting with OBD-II on my Canadian ‘96 – ‘97 Audi/VW vehicle.
In Canada, OBD-II wasn’t required until ‘98. Some Jettas and Golfs with the 1.8 liter engine sold in ‘96 and ‘97 are not OBD-II compliant.
6. Why don’t I have sensor descriptions?
Sensors vary based on installed modules and, at this time, we have not had access to that module to pull the sensor descriptions for our coverage. When selecting a sensor, if the vehicle provides a generic description for it, we will update the sensor name in real-time. As more sensor descriptions become available, we will implement them into ScanTool updates.

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